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#221 [Workshop] Coaching Teams Through Conflict - Lucia Baldelli & Raquel Silva


Lucia Baldelli & Raquel Silva

We have a pleasure to host Lucia and Raquel by courtesy of ProCognita (

Have you ever dealt with conflict in teams you are coaching? How can you evaluate if the level of conflict in your team is supporting their growth? What was the impact on their performance and relationship? How did you help them improve their communication and collaboration?
In this workshop we will talk about coaching teams when there is conflict and how to teach them to have constructive conflict and healthy interactions. You will take away some techniques that you can use straight away to be effective in challenging situations. Looking forward to learning and playing with you.

Lucia Baldelli

Lucia is an Scrum Alliance Certified Enterprise Coach and Team Coach (CEC & CTC), ICF Credentialed Professional Certified Coach (PCC), Coaching Instructor and ICF Mentor Coach. She has a passion for coaching and enjoys creatively supporting others in their discovery towards an increased awareness, performance and fulfilment. Her mission is to unleash potential by sparking the energy that each client has inside. In her work as a mentor coach, Lucia serves coaches in their learning and growth journey to improve the mindset and skills they need to make a greater impact. She has 20 years of experience in multicultural and geographically distributed enterprises coaching teams, other coaches and leaders at all levels.

Raquel Silva

Agile Practitioner who cares passionately about helping deliver value to clients through simplicity using transparent processes. Besides that, her main mission is to contribute every day to make the workplace a more human place where people enjoy being, trust each other and work better together. Raquel is a PCC, International Coaching Federation, Certified Team Coach (CTC), CAL Educator, Path to CSP Educator and ORSC trained practitioner also an active member of the Agile and Coaching Community, ICAgile Authorized instructor for Agile Team Facilitator (ICP-ATF) and Coaching Agile Teams (ICP-ACC).

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